Privacy Policy

(A) This Notice

Summary: This notice explains how we may Process your Personal Data. This Notice may be amended or updated from time to time, so please check it regularly for updates. This notice is issued by Europanels Overseas NV on behalf of itself, its subsidiaries and its affiliates (together, “EPO”, “we”, “us” and “our”) and is addressed to individuals outside our organisation with whom we interact, including customers, visitors to our Sites, and other users of our products or services (together, “you”). Defined terms used in this Notice are explained in Section (S) below. For the purposes of this Notice, Europanels Overseas NV Ltd is the Controller. Contact details are provided in Section (R) below. This Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read
this Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Notice.


(B) Collection of Personal Data


Summary: We may collect or obtain Personal Data about you: directly from you (e.g., where you contact us); in the course of our relationship with you (e.g., if you make a purchase); when you make your Personal Data public (e.g., if you make a public post about us on social media); when you visit
our Sites; when you register to use any of our Sites, products, or services; or when you interact with any third party content or advertising on a Site. We may also receive Personal Data about you from third parties (e.g., law enforcement authorities). Collection of Personal Data: We may collect Personal Data about you from the following sources:

  • Data you provide: We may obtain your Personal Data when you provide it to us (e.g., where you contact us via email or telephone, or by any other means, or when you provide us with your business card).
  • Relationship data: We may collect or obtain your Personal Data in the ordinary course of our relationship with you (e.g., if you purchase a product or service from us).
  • Data you make public: We may collect or obtain your Personal Data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media
    profile(s), if you make a public post about us).
  • Site data: We may collect or obtain your Personal Data when you visit any of our Sites or use any features or resources available on or through a Site.
  • Registration details: We may collect or obtain your Personal Data when you use, or register to use, any of our Sites, products, or services.
  • Content and advertising information: If you choose to interact with any third party content or advertising on a Site, we may receive Personal Data about you from the relevant third party.
  • Third party information: We may collect or obtain your Personal Data from third parties who provide it to us (e.g., credit reference agencies; law enforcement authorities; etc.)

(C) Creation of Personal Data


Summary: We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history. We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history.


(D) Categories of Personal Data we may Process


Summary: We may Process: your personal details (e.g., your name); demographic data (e.g., your age); your contact details (e.g., your address); records of your consents; purchase details; payment details (e.g., your billing address); information about our Sites (e.g., the type of device you are using); details of your employer (where relevant); information about your interactions with our content or advertising; and any views or opinions you provide to us.


We may Process the following categories of Personal Data about you:

  • Personal details: given name(s); preferred name
  • Demographic information: gender; date of birth / age; nationality; salutation; title; and language preferences.
  • Contact details: correspondence address; address; telephone number; email address; and details of your public social media profile(s).
  • Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
  • Purchase details: records of purchases and prices; consignee name, address, contact telephone number and email address.
  • Payment details: invoice records; payment records; billing address; payment method; bank account number or credit card number; cardholder or accountholder name; card or account security details;
    card ‘valid from’ date; and card expiry date; BACS details; SWIFT details; IBAN details; payment amount; payment date; and records of cheques.
  • Data relating to our Sites: device type; operating system; browser type; browser settings; IP address; language settings; dates and times of connecting to a Site; username; password; security login details; usage data; aggregate statistical information.
  • Employer details: where you interact with us in your capacity as an employee, the name, address, telephone number and email address of your employer, to the extent relevant.
  • Content and advertising data: records of your interactions with our online advertising and content, records of advertising and content displayed on pages displayed to you, and any interaction you may
    have had with such content or advertising (including mouse hover, mouse clicks, any forms you complete (including incomplete forms not submitted) and any touchscreen interactions).
  • Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms.


(E) Lawful basis for Processing Personal Data

Summary: We may Process your Personal Data where: you have given your prior, express consent; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where
we have a valid legitimate interest in the Processing. In Processing your Personal Data in connection with the purposes set out in this Notice, we may rely on one or more of the following legal bases, depending on the circumstances:

  • Consent: We may Process your Personal Data where we have obtained your prior, express consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way);
  • Contractual necessity: We may Process your Personal Data where the Processing is necessary in connection with any contract that you may enter into with us;
  • Compliance with applicable law: We may Process your Personal Data where the Processing is required by applicable law;
  • Vital interests: We may Process your Personal Data where the Processing is necessary to protect the vital interests of any individual; or
  • Legitimate interests: We may Process your Personal Data where we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and
    that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.

(F) Sensitive Personal Data


Summary: We do not seek to collect or otherwise Process your Sensitive Personal Data. Where we need to Process your Sensitive Personal Data for a legitimate purpose, we do so in accordance with applicable law.
We do not seek to collect or otherwise Process your Sensitive Personal Data in the ordinary course of our business. Where it becomes necessary to process your Sensitive Personal Data for any reason,
we rely on one of the following legal bases:
• Compliance with applicable law: We may Process your Sensitive Personal Data where the
Processing is required or permitted by applicable law (e.g., to comply with our diversity reporting
obligations);
• Detection and prevention of crime: We may Process your Sensitive Personal Data where the
Processing is necessary for the detection or prevention of crime (including the prevention of fraud);
• Establishment, exercise or defence of legal rights: We may Process your Sensitive Personal Data
where the Processing is necessary for the establishment, exercise or defence of legal rights; or
• Consent: We may Process your Sensitive Personal Data where we have, in accordance with
applicable law, obtained your prior, express consent prior to Processing your Sensitive Personal Data
(this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).


(G) Purposes for which we may Process your Personal Data


Summary: We may Process your Personal Data for the following purposes: providing products and
services to you; operating our Sites; communicating with you; managing our IT systems; health and
safety; financial management; conducting surveys; ensuring the security of our premises and
systems; conducting investigations where necessary; compliance with applicable law; and improving
our Sites, products and services.
We may process your personal data for the following purposes, subject to applicable law:
• Provision of products and services to you: providing our Sites, products, or services to you;
providing you with products and services that you have requested; providing you with promotional
items at your request; and communicating with you in relation to those products and services.
• Our Sites: operating and managing our Sites; providing content to you; displaying advertising and
other information to you; communicating and interacting with you via our Sites; and notifying you of
changes to any of our Sites, our products, or our services.
• Communications: communicating with you via any means (including via email, telephone, text
message, social media, post or in person) news items and other information in which you may be
interested, subject to ensuring that such communications are provided to you in compliance with
applicable law; maintaining and updating your contact information where appropriate; and obtaining
your prior, opt-in consent where required.
• Communications and IT operations: management of our communications systems; operation of IT
security systems; and IT security audits.
• Health and safety: health and safety assessments and record keeping; and compliance with related
legal obligations.
• Financial management: sales; finance; corporate audit; and vendor management.
• Surveys: engaging with you for the purposes of obtaining your views on our products and services.
• Security: physical security of our premises (including records of visits to our premises; and CCTV
recordings); and electronic security (including login records and access details).
• Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in
accordance with applicable law.
• Legal proceedings: establishing, exercising and defending legal rights.
• Legal compliance: compliance with our legal and regulatory obligations under applicable law.
• Improving our Sites, products and services: identifying issues with our Sites, our products, or our
services; planning improvements to our Sites, our products, or our services; and creating new Sites,
products, or services.
(H) Disclosure of Personal Data to third parties
Summary: We may disclose your Personal Data to: legal and regulatory authorities; our external
advisors; our Processors; any party as necessary in connection with legal proceedings; any party as
necessary for investigating, detecting or preventing criminal offences; any purchaser of our business;
and any third party providers of advertising, plugins or content used on our Sites.
We may disclose your Personal Data to other entities within the Etex group, for legitimate business
purposes (including operating our Sites, and providing products and services to you), in accordance
with applicable law. In addition, we may disclose your Personal Data to:
• legal and regulatory authorities, upon request, or for the purposes of reporting any actual or
suspected breach of applicable law or regulation;
• accountants, auditors, lawyers and other outside professional advisors to Etex, subject to binding
contractual obligations of confidentiality;
• third party Processors (such as payment services providers; shipping companies; etc.), located
anywhere in the world, subject to the requirements noted below in this Section (H);
• any relevant party, law enforcement agency or court, to the extent necessary for the
establishment, exercise or defence of legal rights;
• any relevant party for the purposes of prevention, investigation, detection or prosecution of
criminal offences or the execution of criminal penalties, including safeguarding against and the
prevention of threats to public security;
• any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion
of our business or assets (including in the event of a reorganization, dissolution or liquidation); and
• any relevant third party provider, where our Sites use third party advertising, plugins or content. If
you choose to interact with any such advertising, plugins or content, your Personal Data may be
shared with the relevant third party provider. We recommend that you review that third party’s
privacy policy before interacting with its advertising, plugins or content.
If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.


(I) International transfer of Personal Data


Summary: We may transfer your Personal Data to recipients in other countries. Where we transfer
Personal Data from the EEA to a recipient outside the EEA that is not in an Adequate Jurisdiction, we
do so on the basis of Standard Contractual Clauses.
Because of the international nature of our business, we may need to transfer your Personal Data
within the Etex group, and to third parties as noted in Section (H) above, in connection with the
purposes set out in this Notice. For this reason, we may transfer your Personal Data to other
countries that may have different laws and data protection compliance requirements to those that
apply in the country in which you are located.
Where we transfer your Personal Data from the EEA to recipients located outside the EEA who are
not in Adequate Jurisdictions, we do so on the basis of Standard Contractual Clauses. You may
request a copy of our [Standard Contractual Clauses] using the contact details provided in Section (R)
below.
Please note that when you transfer any Personal Data directly to an Etex entity established outside
the EEA, we are not responsible for that transfer of your Personal Data. We will nevertheless Process
your Personal Data, from the point at which we receive those data, in accordance with the provisions
of this Privacy Policy.
(J) Data security
Summary: We implement appropriate technical and organisational security measures protect your
Personal Data. Please ensure that any Personal Data that you send to us are sent securely.
We have implemented appropriate technical and organisational security measures designed to
protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised
disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in
accordance with applicable law.
Because the internet is an open system, the transmission of information via the internet is not
completely secure. Although we will implement all reasonable measures to protect your personal
data, we cannot guarantee the security of your data transmitted to us using the internet – any such
transmission is at your own risk and you are responsible for ensuring that any Personal Data that you
send to us are sent securely.
(K) Data accuracy
Summary: We take every reasonable step to ensure that your Personal Data are kept accurate and
up-to-date and are erased or rectified if we become aware of inaccuracies.
We take every reasonable step to ensure that:
• your Personal Data that we Process are accurate and, where necessary, kept up to date; and
• any of your Personal Data that we Process that are inaccurate (having regard to the purposes for
which they are Processed) are erased or rectified without delay.
From time to time we may ask you to confirm the accuracy of your Personal Data.
(L) Data minimisation
Summary: We take every reasonable step to limit the volume of your Personal Data that we Process
to what is necessary.
We take every reasonable step to ensure that your Personal Data that we Process are limited to the
Personal Data reasonably necessary in connection with the purposes set out in this Notice.
(M) Data retention
Summary: We take every reasonable step to ensure that your Personal Data are only retained for as
long as they are needed.
We take every reasonable step to ensure that your Personal Data are only Processed for the
minimum period necessary for the purposes set out in this Notice.
The criteria for determining the duration for which we will keep your Personal Data are as follows:
we will retain copies of your Personal Data in a form that permits identification only for as long as is
necessary in connection with the purposes set out in this Notice, unless applicable law requires a
longer retention period. In particular, we may retain your Personal Data for the duration of any
period necessary to establish, exercise or defend any legal rights.
(N) Your legal rights
Summary: Under applicable law, you may have a number of rights, including: the right not to provide
your Personal Data to us; the right of access to your Personal Data; the right to request rectification
of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Data;
the right to object to the Processing of your Personal Data; the right to have your Personal Data
transferred to another Controller; the right to withdraw consent; and the right to lodge complaints
with Data Protection Authorities. We may require proof of your identity before we can give effect to
these rights.
Subject to applicable law, you may have a number of rights regarding the Processing of your Relevant
Personal Data, including:
• the right not to provide your Personal Data to us (however, please note that we may be unable to
provide you with the full benefit of our Sites, our products, or our services, if you do not provide us
with your Personal Data – e.g., we may not be able to process your orders without the necessary
details);
• the right to request access to, or copies of, your Relevant Personal Data, together with information
regarding the nature, Processing and disclosure of those Relevant Personal Data;
• the right to request rectification of any inaccuracies in your Relevant Personal Data;
• the right to request, on legitimate grounds:
o erasure of your Relevant Personal Data; or
o restriction of Processing of your Relevant Personal Data;
• the right to object, on legitimate grounds, to the Processing of your Relevant Personal Data by us or
on our behalf;
• the right to have certain Relevant Personal Data transferred to another Controller, in a structured,
commonly used and machine-readable format, to the extent applicable;
• where we Process your Relevant Personal Data on the basis of your consent, the right to withdraw
that consent (noting that such withdrawal does not affect the lawfulness of any Processing
performed prior to the date on which we receive notice of such withdrawal, and does not prevent
the Processing of your Personal Data in reliance upon any other available legal bases); and
• the right to lodge complaints with a Data Protection Authority regarding the Processing of your
Relevant Personal Data by us or on our behalf.
This does not affect your statutory rights.
To exercise one or more of these rights, or to ask a question about these rights or any other provision
of this Notice, or about our Processing of your Personal Data, please use the contact details provided
in Section (R) below. Please note that:
• we may require proof of your identity before we can give effect to these rights; and
• where your request requires the establishment of additional facts (e.g., a determination of whether
any Processing is non-compliant with applicable law) we will investigate your request reasonably
promptly, before deciding what action to take.
(O) Cookies and similar technologies
Summary: We may Process your Personal Data by placing or reading Cookies and similar
technologies. For more information, please see our Cookie Policy.
When you visit a Site we may place Cookies onto your device, or read Cookies already on your device,
subject always to obtaining your consent, where required, in accordance with applicable law. We use
Cookies to record information about your device, your browser and, in some cases, your preferences
and browsing habits. We may Process your Personal Data through Cookies and similar technologies, in accordance with our Cookie Policy.


(P) Terms of Use

Summary: Our Terms & Conditions govern all use of our sites.
All use of our Sites, our products, or our services is subject to our Terms & Conditions. We recommend that you review our Terms of Use regularly, in order to review any changes we might make from time to time.


(Q) Direct Marketing


Summary: We may Process your Personal Data to contact you with information regarding products or services that may be of interest to you. You may unsubscribe for free at any time.
We may Process your Personal Data to contact you via email, telephone, direct mail or other communication formats to provide you with information regarding products or services that may be of interest to you. If we provide products or services to you, we may send information to you regarding our products or services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.


You may unsubscribe from our promotional email list at any time by:

  • simply clicking on the unsubscribe link included in every promotional email we send. After you unsubscribe, we will not send you further promotional emails, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.
  • Or You may update your contact preferences at any time by visiting our contact preference 


(R) Contact details


Summary: You may contact us by post, telephone, email, or using our online contact form.
If you have any comments, questions or concerns about any of the information in this Notice, or any
other issues relating to the Processing of Personal Data carried out by us, or on our behalf, please
contact:
The Privacy Officer
Etex (Exteriors) UK Ltd
Wellington Road
Burton upon Trent
DE14 2AA
infouk@etexgroup.com
01283 XXXXXX
(S) Definitions
• “Adequate Jurisdiction” a jurisdiction that has been formally designated by the European
Commission as providing an adequate level of protection for Personal Data.
• “Cookie” means a small file that is placed on your device when you visit a website (including our
Sites). In this Notice, a reference to a “Cookie” includes analogous technologies such as web beacons
and clear GIFs.
• “Controller” means the entity that decides how and why Personal Data are Processed. In many
jurisdictions, the Controller has primary responsibility for complying with applicable data protection
laws.
• “Data Protection Authority” means an independent public authority that is legally tasked with
overseeing compliance with applicable data protection laws.
• “EEA” means the European Economic Area.
• “Personal Data” means information that is about any individual, or from which any individual is
directly or indirectly identifiable, in particular by reference to an identifier such as a name, an
identification number, location data, an online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
• “Process”, “Processing” or “Processed” means anything that is done with any Personal Data,
whether or not by automated means, such as collection, recording, organisation, structuring,
storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or combination, restriction, erasure or
destruction.
• “Processor” means any person or entity that Processes Personal Data on behalf of the Controller
(other than employees of the Controller).
• “Relevant Personal Data” means Personal Data in respect of which we are the Controller. It
expressly does not include Personal Data of which we are not the Controller.
• “Sensitive Personal Data” means Personal Data about race or ethnicity, political opinions, religious
or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or
alleged criminal offences or penalties, national identification number, or any other information that
may be deemed to be sensitive under applicable law.
• “Standard Contractual Clauses” means template transfer clauses adopted by the European
Commission or adopted by a Data Protection Authority and approved by the European Commission.
• “Site” means any website operated, or maintained, by us or on our behalf.